Information on new products and changes
Accounts:
This is to kindly inform you that on June 1, 2024 changed “Table of Fees and Commissions: Accounts and Credit Line for Individual Clients” and “Bank Accounts Terms and Conditions” came into force. The updated documents are available on the Bank’s website in the Documents section.
In the face of the increasing number and complexity of international sanctions introduced in the recent years due to the changing geopolitical and regulatory landscape, we decided to further cut back on payment settlements to and from the Russian Federation.
NOTE: We would like to inform you that from September 21, it will not be possible to order payments to recipients in Russia and at we kindly ask you not to direct payments incoming from the Russian Federation to accounts held with Citi.
Please be reminded that, effective from 30.01.2023 Bank Handlowy w Warszawie S.A. has stopped maintaining accounts in RUB currency and since 1 September 2023, we ceased to process payment settlements in RUB.
Credit Cards:
We kindly inform that following the Monetary Policy Council decision from October 4th 2023 on decreasing the interest rates, we have decreased the interest rates on Citibank credit cards.
Since September 5th 2023, the interest rate on Citibank credit cards is 18,5% for all agreements.
We inform that since December 15th, 2019, the Bank does not charge a commission for transactions converted dynamically from an original currency to a card account currency by a service provider at the moment of transaction (DCC – dynamic currency conversion).
The change results from the implementation of Regulation (EU) 2019/518 of the European Parliament and of the Council of 19 March 2019 amending Regulation (EC) No 924/2009 as regards certain charges on cross-border payments in the Union and currency conversion charges.
Information on Special transactions made with Citibank credit card.
We would like to remind you that the Bank charges a commission for Special transactions in the amount indicated in the Table of Fees and Commissions for Citibank Credit Cards. Special transactions are i.a. transactions with entities providing services in the field of currency exchange, virtual currencies and means of payment, and intermediaries in exchange. Examples of entities of this type are Revolut or Conotoxia.
The current amount of commission for Special transactions is 10% of the Transaction value, not less than PLN 20. The current Table of Fees and Commissions is available on the Bank's website here>
In accordance with the provisions of the Credit Card Regulations of Bank Handlowy w Warszawie S.A. the full definition of a Special transaction is as follows:
Special transaction - a transaction subject to repayment, interest rate and fees or commissions charged on the terms specified in the Regulations and the Table of Fees and Commissions for Cash Transactions, i.e .:
- withdrawal of funds from the Credit Limit, for any consumption purpose, in the form of an internal transfer order in PLN or a domestic transfer order in PLN, BLIK transfers,
- Transaction with entities providing services in the field of games of chance and gambling in accordance with the Gambling Act of 19 November 2009,
- Transaction with entities providing services in the field of currency exchange, virtual currencies and means of payment as well as intermediaries in exchange.
The Bank charges a Commission for a Special Transaction with entities providing services in the field of currency exchange, virtual currencies and means of payment, and intermediaries in the exchange, because as a result of such a transaction, the Customer's account maintained on these platforms is credited, and not the purchase of goods or services. The settlement systems report to the Bank such a top-up as an account top-up by transferring funds from the credit card to the Client's account kept with another entity. The Bank has no access to further operations that the Client carries out with the use of the transferred funds. A special commission for a transaction is charged when a virtual purse is topped up, and not for a direct payment from a credit card for a specific product or service.
Credit Line
This is to kindly inform you that “Credit Line offer” change came into force on September 8th, 2022. The updated documents are available on the bank’s website in the Documents section.
Complaints:
Bank Transfers to Social Insurance Institution - Changes
This is to kindly inform you that the process of the financial settlement with the Social Insurance Institution shall change, effective January 2018.
Information on new products and changes
This is to kindly inform you that on July 22, 2024 changed “Terms and Conditions for Cooperation with Corporate Clients“ (“Terms and Conditions”) came into force. The full version of the modified Terms and Conditions, with the changes marked in green, you can find below.
This is to kindly inform you that on December 5, 2023 changed “Terms and Conditions of Granting Loan Products to Corporate Clients“ (“Terms and Conditions”) came into force. The full version of the modified Terms and Conditions, with the changes marked in green, you can find below.
This is to kindly inform you that on December 5, 2023 changed “Terms and Conditions for Cooperation with Corporate Clients“ (“Terms and Conditions”) came into force. The full version of the modified Terms and Conditions, with the changes marked in green, you can find below.