Safety is a priority for you. At Citi Handlowy we understand this perfectly. That is why we provide you with a number of solutions that will allow you to make transactions, pay for purchases or open a new product safely - without even leaving your home!
We would like to remind you how the bank is always at your disposal.
You can do most things without leaving your home or visiting the facility.
Our Citibank Online online banking is available 24/7. With Citibank Online and Citi Mobile you can quickly and conveniently carry out ongoing banking operations.
We recommend that you submit instructions and orders for your Account via our Citibank Online platform.
To register, enter the number of your new card to your account. If you have not received the card, enter the number of your account. You can find it on the Deposit Product Confirmation, one of the documents attached to the agreement.
Quick access: login to Citibank Online and configure a direct debit
Transfers ⇨ Direct Debit
More about Direct Debits
Quick access: login to Citibank Online and change your data
Services & Profile ⇨ My Profile ⇨ Profile Settings
Quick access: login to Citibank Online and convert a transaction into installments
Overview ⇨ Choose credit card with which you did the transaction ⇨ Choose the transaction you want to convert into installments ⇨ Apply for installments under the transaction amount
What transactions can I convert into installments?
You can convert every transaction over 100 PLN into 6, 9, 12, 18, 24, 30, 36, 42, 48, 54 or 60 monthly installments.
Quick access: login to Citibank Online and change your transaction limits
Services & Profile ⇨ My Profile ⇨ Transfer Limits
How does limit changing work?
When you click “Accept”, the transaction value limit you have specified will be made available.
Keep in mind, that this limit will be available without any time limit, however, for security reasons, we recommend you decrease the limit after your transaction is executed.
More about changing transaction limits
Quick access: login to Citibank Online and activate your card
Services & Profile ⇨ Card Activation
Quick access: login to Citibank Online and report your card
Services & Profile ⇨ Manage Cards ⇨ Choose card you want to cancel ⇨ Manage ⇨ Block a card (lost or stolen) and get a new one
Quick access: login to Citibank Online and check your account statements
Services & Profile ⇨ Statements
More about account statements and transaction history
Quick access: login to Citibank Online and check the debt balance on your credit card
Overview ⇨ Credit Cards ⇨ Choose Credit card on which you want to check the debt balance
Quick access: login to Citibank Online and repay your card
Overview ⇨ Credit Cards ⇨ choose Credit card you want to repay ⇨ Repay now
What should I do if I don’t have an account in Citi Handlowy?
If you have your personal account in another bank, make a transfer to the card repayment account – its number is shown in your monthly card statement and in Citibank Online.
More about different methods of card repayment
Quick access: login to Citibank Online and manage your deposits
Services & Profile ⇨ Time deposits
Personal Accounts section or Savings & Investments section ⇨ Select the account to which you want to add a Co-Holder ⇨ Settings Management ⇨ Show Product-Related Documents ⇨ Add Representative / Add Co-Holder (this function is only available to a Client who is the sole holder of an account)
More about Joint Account and Power of Attorney
Personal Accounts section or Savings & Investments section ⇨ Select the account to which you want to add a Co-Holder ⇨ Show Product-Related Documents ⇨ ⇨ Add Representative / Add Co-Holder (this function is only available to a Client who is the sole holder of an account)
More about Joint Account and Power of Attorney
Quick access: login to Citibank Online and close your foreign currency personal account
Personal Accounts ⇨ Select the account you need to close ⇨ Account settings ⇨ Close Account
Quick access: login to Citibank Online and close your saving account
Savings & Investments ⇨ Select the account you need to close ⇨ Account settings ⇨ Close Account
Quick access: login to Citibank Online and your PLN personal account
Send a message to the Bank by clicking on Contact
What should I write in the message?
In your message, please include the number of the PLN Personal Account, that you want to close.
Quick access: login to Citibank Online and close your credit card
Services & Profile ⇨ Manage Cards ⇨ Select the credit card you want to cancel ⇨ Manage ⇨ Close the card
Quick access: login to Citibank Online and get a closed account certificate
Personal Accounts section or Savings & Investments section ⇨ Select the account for which you need to get the Certificate ⇨ Show Product-Related Documents ⇨Show Product-Related Documents ⇨ Take Certificate
Contact us ⇨ Compose ⇨ Disposals ⇨Personal Accounts ⇨ Power of attorney revocation notification
Disposition of a person’s estate in the event of death may be submitted only by the Customer who is the only account holder.
Fully by yourself and without leaving home - this is how you can apply for a credit card.
Complete the application online without contacting an Advisor. You will accept the contract via E-mail and you will receive the card by post.
Are you a new customer? Stay at home. You will verify your identity by taking a selfie. It's easy!
Apply for a card
New account? No problem. Sit comfortably at home. You can open an account online without visiting the branch.
Leave your details - the advisor will call you back, you will accept the contract in Citibank Online, and the card will be delivered safely to your address.
Are you a new customer? Stay at home. The courier will provide you with the contract.
Quick access: login to Citibank Online and open a currency subaccount
Transfers ⇨ Accounts
In which currencies can I open a currency subaccount?
You can open a currency subaccount to the Personal Account in USD, EUR, GBP, CHF, AUD, CAD, CZK, DKK, HRK, HUF, NOK, RUB, SEK, ZAR.
More about opening subaccounts
Quick access to Dual-Currency Investments on Citibank Online: Click here or log in and follow the path:
You can exchange currencies quickly and conveniently on Citibank Online and via Citi Mobile app.
How can you exchange currencies on Citibank Online (Citi Mobile)?
Transaction platforms: DMBH online (Polish market) and CitiFX Stocks (foreign markets) are available on www.dmbh.pl and on Citibank Online (tab “Services and Profile”).
Additionally, the Citigold team of the Brokerage House of Bank Handlowy (DMBH) is at your disposal. Use the phone service:
Our experts are at your disposal. Note that you can discuss a recommendation and situation in stock or bond markets with:
You can submit an order to sell a Structured Note on the secondary market via CitiPhone +48 800 224 653
Time: 9:00 a.m. – 4:00 p.m.
Unit repurchase orders may be submitted via CitiPhone:
+48 800 224 653
Time: 8:00 a.m. – 9:00 p.m.
Moreover, on Citibank Online you can: buy, switch and redeem funds’ units
On Citibank Online, you can check the current values of the investment portfolio - Click here or log in and follow the path:
Overview ⇨ Go to the Investment Panel
On Citibank Online, you can update or create a Client Profile - Click here or log in and follow the path:
Overview ⇨ Go to the Investment Panel ⇨ Profile Details ⇨ Update Profile (in this step, you will see a questionnaire to be filled in according to the instructions shown on the page)
Remotely, from home, in Citibank Online, you may, for example:
All of the above instructions may be made at Citibank Online by following the below indicated path:Menu ⇨ Contact ⇨ My Documents ⇨ Send Document
Keep up to date thanks to reports and comments by our experts in the scope of the current situation on the financial markets.
Special announcement as at 11 March 2020.
More recent information is available here.
Current market analyses are prepared for you by the Investment Funds & Advisory Bureau and the Citi Handlowy Chief Economist Bureau on an ongoing basis.
At this particular time, you may need more time to repay the loan or simply extra cash. That is why we offer you:
If after 13 March 2020 you have lost your job or other main source of income, then, under the Act of 19 June 2020 on subventions to bank loan interest granted to ensure financial liquidity for entrepreneurs affected by the outcomes of COVID-19 („Act”), you may apply for the deferment of a consumer loan agreement and a mortgage loan agreement (provided that you are a consumer and you signed such agreements before 13 March 2020 and the term for which such a loan is granted, as specified in the relevant loan agreement, expires after 6 months from that date).
You may apply for deferment of:
How to apply for deferment of an agreement
You may also submit your application for deferment of your agreement:
Under the Act, your application should include all the information listed below:
If you want to send your application by mail or email, please use the following form: Application for deferment (suspension of performance) of an agreement due to loss of job or different main source of income.
Please make sure that your application is complete. Bank may only process those applications that include all the above details.
Bank will confirm that your application has been received within 14 days after it is delivered.
Under the Act, an agreement may be deferred (by suspending repayments) if the Client meets all of the following conditions:
Rules of deferment of an agreement
Information on insurance premiums and fees
Because we take special care of the health and safety of our clients and employees, we recommend that banking formalities be handled using remote channels. See how our other service channels work:
If you decide to visit our branch, we would like to inform you that we have extended the daily cleaning procedures in the bank’s branches with stronger disinfectants on high-touch surfaces, provided disinfectants and trained our employees in the best practices recommended by GIS.
Current opening hours of branches can be found in the contact section.CHECK >>
In the interests of the safety of you and our employees, please keep a safe distance of 2m between those waiting in queue.
In accordance with commonly introduced safety rules, it is mandatory to cover your nose and mounth when staying in the branch / using the branch’s services.
We will continue to closely monitor the situation and assess the need to implement additional measures to support our clients and employees as needed.
Shopping without leaving your home? Of course! Pay securely with a credit or debit card. All our cards have the functionality of paying via the Internet. And additionally, your transactions are secured with 3D-secure technology.Find out how to use card online
On the debit card, you must activate the online payment option in Citibank Online. You can also change transaction limits for online payments with credit and debit cards online.Login to Citibank Online and manage your card
You can also securely pay for purchases with a quick transfer by selecting the option 'I pay with Citi Handlowy'. Now, as a source of funds, you can choose not only a personal account, but also a credit card. Of course, without fees.Find out how to use card online
If you need to go to the store, keep maximum security, including paying for purchases:
Pay for your essential purchases with a credit or debit card - more convenient, safer, no cash in hand.
Check more reasons to pay with Citi card - discover over 300 special offers in the Citi Specials Benefits Program.Check out
When paying with a credit or debit card, remember about the possibility of contactless payments. Do not release the card from your hand, and for transactions up to PLN 100 you do not have to key in a PIN at the terminal.
We hereby inform that as of 21 March 2020 you can make contactless payments with all payment cards of Citi Handlowy up to the amount of PLN 100 without the need to enter your PIN code (previously PLN 50) at POS terminals adjusted to the change of limit.Check out
You can safely pay for your purchases with what you always have with you - with your phone. Add a Mastercard credit and debit card to the Google Pay app or add a card to Apple Pay and pay more securely - without cash - and more conveniently.Check more for iOS operating system
Polish Police Headquarters and FinCERT.pl – BCC (Bank Cybersecurity Center) of the Polish Bank Association (ZBP) warn against fraudulent announcements concerning, e.g., a need to pay for a vaccine against the COVID-19 coronavirus or NBP’s seizure of clients’ funds deposited with banks as the so-called national reserves of NBP (National Bank of Poland).
We warn you against fraudulent information regarding the coronavirus (COVID-19) epidemics encouraging the bank clients to perform financial transactions. This warning is aimed at the clients of all Polish banks.
If you suspect that you have been a victim of online fraud, report it immediately to your bank, the nearest Police unit, and then to the Incident Response Team CERT.PL (available here: https://incydent.cert.pl/). The above-mentioned institutions will provide you with information on the next steps/actions.
Remember! Citi never asks in e-mail / SMS messages about:
More useful information on secure banking can be found on our website: here
Current information about COVID-19 can also be found here: