Help Center
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The email address is not used for correspondence with courts, offices, supervisory authorities.
In the event of a complaint sent to the Bank’s e-mail address, please specify your preferred communication method. We can send our responses via e-mail or by regular mail to the correspondence address provided.
You know exactly what you are looking for?
Choose one of the options:
Still haven’t found the information you are looking for? Email us or call us.
The email address is not used for correspondence with courts, offices, supervisory authorities.
In the event of a complaint sent to the Bank’s e-mail address, please specify your preferred communication method. We can send our responses via e-mail or by regular mail to the correspondence address provided.
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CitiService
Your CitiService Advisors are available Monday through Friday between 8.00 a.m. and 5.00 p.m.
E-mail address:
citiservice.polska@citi.com
HelpDesk
CitiDirect BE Technical Support
Advisors are available Monday through Friday between 8.00 a.m. and 5.00 p.m.
E-mail address:
helpdesk.ebs@citi.com
Block a card (lost or stolen)
Call to block the card 24h/7
+48 (22) 692 26 62
For companies interested in cooperation
For companies interested in cooperation
Our correspondence address change
In connection with the renovation of the headquarters of Citi Handlowy at 16 Senatorska Street in Warsaw, we would like to inform you that from Monday, November 28, 2022, our correspondence address changes until further notice. Please send all documents and shipments to the address:
Citi Handlowy
Bank Handlowy w Warszawie S.A.
Client Documentation Zone
ul. Goleszowska 6,
01-249 Warszawa
The phone numbers and email addresses will remain unchanged.
General Information
Bank Handlowy w Warszawie S.A.
ul. Senatorska 16, 00-923 Warszawa
+48 (22) 657 72 00
REGON: 000013037
NIP: 526-030-02-91
KRS: 0000001538
SWIFT CODE: CITIPLPX
Personal Data Protection Officer
Magda Matuszewska
Bank Handlowy w Warszawie S.A.
ul. Goleszowska 6, 01-249 Warszawa
E-mail: daneosobowe@bankhandlowy.pl
Contact for Vendors
Bank Handlowy w Warszawie S.A.
Sourcing and Vendor Management Department
ul. Goleszowska 6
01-249 Warszawa
Bank Handlowy w Warszawie S.A. with headquarters in Warsaw, ul. Senatorska 16, 00-923 Warszawa, entered in the Register of Entrepreneurs of the National Court Register by the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register, under the number KRS 0000001538; NIP 526-030-02-91; the share capital is PLN 522,638,400; capital has been fully paid up.