Statement of Fees and Annual Statement of Costs and Fees for Investment Products sent out by the Bank

The Bank sends out to its clients a minimum of once per year the “Statement of Fees” for the Personal Accounts and Savings Accounts, the “Statement of Fees” for the Citibank Credit Cards and the “Annual Statement of Costs and Fees” for the investment products.


8 Tips on How to Stay Safe When Shopping Online

Online shopping has gained widespread popularity in recent years. It is seen as a convenient way that saves time and effort and gives greater choice for people. Needless to say, this has caught the attention of cybercriminals who take advantage of the opportunity. With that in mind, we have put together eight top tips on how to stay safe when shopping online.


Check if the operating system on your device is up-to-date

For enhanced safety, from August 11th, 2017 access to Citibank Online will no longer be possible from devices that use the following combinations of browsers and operating systems. Additionally, from August 18th, 2017 it will no longer be possible to access Citi Mobile from devices running on Android versions below 4.4.



Smishing is a method to steal money from your bank accounts using text messages. A fraudster sends you a text message that urges you to take action by providing your bank app or transaction system user ID and password, your credit card data, PIN, or making a transfer or clicking on an attached linked. Find out how to protect yourself from fraud.


Phishing emails are fraudulent emails that appear to be sent from a trusted source but are in fact designed to trick you into revealing valuable data such as your user ID, password, credit card details, and One-Time-Pin. Such messages may also contain a link to the fake website of your bank's transaction service, which looks almost identical to the original one.

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