CitiService

Contact

Contact

CitiService

Your CitiService Advisors are available Monday through Friday between 8.00 a.m. and 5.00 p.m.
at: 801 24 84 24 or +48 (22) 690 19 81

E-mail address: citiservice.polska@citi.com

Assistance services:
CitiService offers support regarding operational matters related to such aspects, as:
  • on-going account management (balance, operations on accounts, currency exchange, deposit interest rates, statements);
  • providing clarifications and responding to queries and complaints of Corporate Customers;
  • providing opinions and bank certificates;

HelpDesk
CitiDirect BE Technical Support

Advisors are available Monday through Friday
between 8.00 a.m. and 5.00 p.m.

at: 801 343 978 or +48 (22) 690 15 21

E-mail address: helpdesk.ebs@citi.com

Assistance services:
  • By calling the CitiDirect BE Technical Support, you can obtain quick assistance regarding the use of the CitiDirect BE electronic banking system.

Corporate Card Services


E-mail address: karty.obsluga.klienta@citi.com

  • Hotline for Prepaid Cardholders
    Advisors are available
    Monday through Friday
    between 8.00 a.m. and 6.00 p.m.

    at: +48 (22) 692 24 39

    *cancel your card 24/7
  • Hotline for Visa Business Cardholders
    Advisors are available
    Monday through Friday
    between 8.00 a.m. and 6.00 p.m.

    at: +48 (22) 692 26 62 or 0 800 120 111

    *cancel your card 24/7
  • Hotline for Card Programme Administrators
    Advisors are available
    Monday through Friday
    between 8.00 a.m. and 6.00 p.m.

    at: +48 (22) 692 25 52

Assistance services:
support for clients holding Prepaid Payment Cards and Corporate Business Cards in the following scope:

  • activating and cancelling cards;
  • providing clarifications and responding to queries of Cardholders and Card Program Administrators
  • processing and accepting payment transaction complaints;
  • assistance regarding use of the CitiManager electronic banking system;

CitiFx Pulse Currency Platform

Advisors are available Monday through Friday
between 8.00 a.m. and 6.00 p.m.

at: 801 307 269 or +48 (22) 657 76 49

Assistance services:
  • CitiFX Pulse Advisors provide support regarding use of the CitiFX Pulse - Currency Platform system.