CitiService

Contact for enterprises and corporations

Contact for enterprises and corporations

The following telephone numbers and addresses are not dedicated to small business and Consumer Clients.
If you are a Retail Client, more information can be found HERE

CitiService

Your CitiService Advisors are available Monday through Friday between 8.00 a.m. and 5.00 p.m.
at: 801 24 84 24 or +48 (22) 690 19 81

E-mail address: citiservice.polska@citi.com

Assistance services:
CitiService offers support regarding operational matters related to such aspects, as:
  • on-going account management (balance, operations on accounts, currency exchange, deposit interest rates, statements);
  • providing clarifications and responding to queries and complaints of Corporate Customers;
  • providing opinions and bank certificates;

HelpDesk
CitiDirect BE Technical Support

Advisors are available Monday through Friday
between 8.00 a.m. and 5.00 p.m.
at: +48 (22) 690 15 21

E-mail address: helpdesk.ebs@citi.com

Assistance services:
  • By calling the CitiDirect BE Technical Support, you can obtain quick assistance regarding the use of the CitiDirect BE electronic banking system.

Corporate Card Services

  • Visa Business Cardholders
    Advisors are available
    Monday through Friday on business days
    between 9.00 a.m. and 5.00 p.m.*
    at: +48 (22) 692 26 62 or 0 800 120 111
    E-mail address: karty.obsluga.klienta@citi.com

    *block your card 24/7
  • Card Program Administrators
    CitiService Advisors are available
    Monday through Friday
    between 8.00 a.m. and 5.00 p.m.
    at: 801 24 84 24, +48 (22) 690 19 81
    E-mail address: citiservice.polska@citi.com

Support for clients holding Corporate Business Cards in the following scope:

  • cards blocking;
  • providing clarifications and responding to queries of Cardholders and Card Program Administrators;
  • processing and accepting payment transaction complaints;
  • assistance regarding use of the CitiManager electronic banking system;

CitiFx Pulse Currency Platform

Advisors are available Monday through Friday
between 8.00 a.m. and 6.00 p.m.
at: +48 (22) 657 76 49

Assistance services:
  • CitiFX Pulse Advisors provide support regarding use of the CitiFX Pulse - Currency Platform system.

Reporting fraudulent transactions outside CitiService business hours

E-mail address: alert.fraud@citi.com

Assistance services:
  • reporting fraudulent transactions outside CitiService business hours (i.e. Friday 5:00 p.m. through Monday 8:00 a.m.).