Contact for enterprises and corporations
The following telephone numbers and addresses are not dedicated to small business and Consumer Clients.
If you are a Retail Client, more information can be found HERE
CitiService
Your CitiService Advisors are available Monday through Friday between 8.00 a.m. and 5.00 p.m.
at: 801 24 84 24 or +48 (22) 690 19 81
E-mail address: citiservice.polska@citi.com
CitiService offers support regarding operational matters related to such aspects, as:
- on-going account management (balance, operations on accounts, currency exchange, deposit interest rates, statements);
- providing clarifications and responding to queries and complaints of Corporate Customers;
- providing opinions and bank certificates;
HelpDesk
CitiDirect BE Technical Support
Advisors are available Monday through Friday
between 8.00 a.m. and 5.00 p.m.
at: 801 343 978 or +48 (22) 690 15 21
E-mail address: helpdesk.ebs@citi.com
- By calling the CitiDirect BE Technical Support, you can obtain quick assistance regarding the use of the CitiDirect BE electronic banking system.
Corporate Card Services
E-mail address: karty.obsluga.klienta@citi.com
- Hotline for Prepaid Cardholders
Advisors are available
Monday through Friday
between 8.00 a.m. and 6.00 p.m.
at: +48 (22) 692 24 39
*cancel your card 24/7
- Hotline for Visa Business Cardholders
Advisors are available
Monday through Friday
between 8.00 a.m. and 6.00 p.m.
at: +48 (22) 692 26 62 or 0 800 120 111
*cancel your card 24/7
- Hotline for Card Programme Administrators
Advisors are available
Monday through Friday
between 8.00 a.m. and 6.00 p.m.
at: +48 (22) 692 25 52
Assistance services:
support for clients holding Prepaid Payment Cards and Corporate Business Cards in the following scope:
- activating and cancelling cards;
- providing clarifications and responding to queries of Cardholders and Card Program Administrators
- processing and accepting payment transaction complaints;
- assistance regarding use of the CitiManager electronic banking system;
CitiFx Pulse Currency Platform
Advisors are available Monday through Friday
between 8.00 a.m. and 6.00 p.m.
at: 801 307 269 or +48 (22) 657 76 49
- CitiFX Pulse Advisors provide support regarding use of the CitiFX Pulse - Currency Platform system.