Contact for enterprises and corporations

The following telephone numbers and addresses are not dedicated to small business and Consumer Clients.
If you are a Retail Client, more information can be found HERE

CitiService

Your CitiService Advisors are available Monday through Friday between 8.00 a.m. and 5.00 p.m.
at: 801 24 84 24 or +48 (22) 690 19 81

E-mail address: citiservice.polska@citi.com

Assistance services:
CitiService offers support regarding operational matters related to such aspects, as:

on-going account management (balance, operations on accounts, currency exchange, deposit interest rates, statements);
providing clarifications and responding to queries and complaints of Corporate Customers;
providing opinions and bank certificates;

HelpDesk
CitiDirect BE Technical Support

Advisors are available Monday through Friday
between 8.00 a.m. and 5.00 p.m.
at: 801 343 978 or +48 (22) 690 15 21

E-mail address: helpdesk.ebs@citi.com

Assistance services:

By calling the CitiDirect BE Technical Support, you can obtain quick assistance regarding the use of the CitiDirect BE electronic banking system.

Corporate Card Services

E-mail address: karty.obsluga.klienta@citi.com

Hotline for Prepaid Cardholders
Advisors are available
Monday through Friday
between 8.00 a.m. and 6.00 p.m.
at: +48 (22) 692 24 39

*cancel your card 24/7
Hotline for Visa Business Cardholders
Advisors are available
Monday through Friday
between 8.00 a.m. and 6.00 p.m.
at: +48 (22) 692 26 62 or 0 800 120 111

*cancel your card 24/7
Hotline for Card Programme Administrators
Advisors are available
Monday through Friday
between 8.00 a.m. and 6.00 p.m.
at: +48 (22) 692 25 52

Assistance services:
support for clients holding Prepaid Payment Cards and Corporate Business Cards in the following scope:

activating and cancelling cards;
providing clarifications and responding to queries of Cardholders and Card Program Administrators
processing and accepting payment transaction complaints;
assistance regarding use of the CitiManager electronic banking system;

CitiFx Pulse Currency Platform

Advisors are available Monday through Friday
between 8.00 a.m. and 6.00 p.m.
at: 801 307 269 or +48 (22) 657 76 49