WARTA Accident Package WARTA Accident Package

Are you going on a trip?

Get insurance up to PLN 1,000,000 with WARTA Accident Package. Just in case.

Advantages

Choose a protection variant that meets your expectations

You fill out and sign a simple application that is also your policy. You pay the first premium and subsequent premiums monthly. In the event of an event specified in the policy, you submit an application for the payment of the benefit (in the event of death, the application is submitted by an entitled person).

Important information

"WARTA Accident Package" is an individual life insurance offered by Towarzystwo Ubezpieczeń na Życie WARTA S.A. (hereinafter: Warta TUnŻ S.A.).

Insurance cover under the WARTA Pakiet na Wypadek insurance is provided by Warta TUnŻ S.A.

Detailed information about the product along with a full list of insurer's liability exclusions can be found in the General Terms and Conditions of WARTA Package for Event available on the www.citihandlowy.pl website and in the Bank's Branches.

The WARTA Accident Package insurance contract is concluded by the Customer with the insurer through the Bank.

The Bank Handlowy w Warszawie S.A. with its registered office in Warsaw at 16 Senatorska Street acts as an insurance agent performing agency activities for the following insurance companies:

  • MetLife Europe Insurance Designated Activity Company,
  • Towarzystwo Ubezpieczeń i Reasekuracji Warta S.A.,
  • Towarzystwo Ubezpieczeń na Życie Warta S.A.,
  • Europ Assistance SA - oddział w Irlandii,
  • Nationale-Nederlanden Towarzystwo Ubezpieczeń na Życie Spółka Akcyjna,
  • Vienna Life Towarzystwo Ubezpieczeń na Życie Spółka Akcyjna.

The Bank does not hold any shares of the above-mentioned insurance companies entitling to at least 10% of votes at the insurance company general meeting. No insurance company holds the Bank's shares entitling to at least 10% of votes at the Bank's General Meeting.

The Bank, as an insurance agent, receives remuneration from the Insurance Company in the form of a commission, which is included in the amount of the insurance premium and constitutes its appropriate percentage or another type of remuneration included in the amount of the insurance premium. The Bank also receives other types of remuneration from the Insurance Company in the form of financial or non-financial benefits within the insurance distribution and participation in periodic promotional projects dedicated to the Bank as a distributor.

The Bank is entered under number 11120807/A in the register of insurance agents kept by the Polish Financial Supervision Authority.

The Client has the possibility to check the Bank's entry in this register via the website: https://rpu.knf.gov.pl/.

The Bank, during the processes of sale and handling of protective insurance, follows the principles set out in the “Recommended best practices in the Polish bancassurance market for unit-linked insurance products” issued by the Polish Bank Association.

This material is for advertising/marketing purposes and does not constitute an offer within the meaning of art. 66 of the Civil Code.

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Your personal data will be administered by Bank Handlowy w Warszawie S.A. with its registered office in Warsaw, ul. Senatorska 16. The Bank carries out the processing of your personal data first of all to initiate activities to enter into an agreement between you and the Bank, including marketing involving the Bank’s products and services and similar products and services offered by the Bank’s partners, and presentation of an offer, i.e. in the Bank’s or Bank’s partners’ legitimate interest (Article 6(1)(f) of GDPR). You are entitled to: access your personal data, rectify them, erase them, restrict their processing, transfer your data and object to their processing. More detailed information is available at the website of Bank Handlowy w Warszawie S.A. in the “GDPR” section, see clause no. 29.

Documents

Additional information

  • Withdrawal and Termination

    The Client may withdraw from the insurance contract within 30 days from the date of its conclusion specified in the policy or terminate the insurance contract at any time during its term.

  • Enquiries and complaints

    Complaints, including grievances and appeals, may be submitted by the policyholder, the insured person, or the beneficiary under the insurance contract to TUnŻ "WARTA" S.A.:

    Principles and Procedure for Reporting and Processing Complaints

    1. Complaints may be submitted:

    • a) to TUnŻ "WARTA" S.A.:
      • - in writing, on paper, to the following address: PO Box 1013, 00-950 Warsaw 1, or delivered in person at any of the insurer's customer service locations,
        - in writing, electronically, to the electronic delivery address: AE:PL-43731-69770-HRJAI-14 or using the form available at www.warta.pl/reklamacje,
        - verbally: by phone at 502 308 308 (call charges apply) or for record purposes at any of the insurer's customer service locations;
    • b) at the Bank:
      • in writing:
        - at a Bank Branch during Branch office hours or by mail to the following address: Citi Handlowy, Customer Complaints and Inquiries Service Office, ul. Goleszowska 6, 01-260 Warsaw 42;
        - via Citibank Online electronic banking after logging in under the "Contact" tab, or to the Bank's email address listybh@citi.com, or to the Bank's electronic delivery address: AE:PL-51087-16873-WFBWS-31;
      • verbally – by phone or in person, for the record, during the Customer's visit to the Bank Branch.
        Current contact details for filing a complaint with the Bank are available on the Bank's website (www.citibank.pl).

    2. The Insurer will review the complaint within 30 days of receipt and provide a written response: by letter in paper form or by email – depending on the method of filing the complaint or the choice of the complainant. If the complaint is submitted by a client to the electronic delivery address, the Insurer will respond electronically to the client's electronic delivery address. In particularly complex cases, the response period may be extended to 60 days, of which the complainant will be notified in advance.

    3. The Bank will review complaints regarding the Bank's obligations as an Agent in accordance with the procedure set forth in the document "Information on Complaint Processing by Bank Handlowy w Warszawie S.A.", available on the Bank's website in the Documents > Bank Information > Complaints > Complaint Processing Information section.

    4. The authority competent to review complaints by the Insurer is the organizational unit of TUnŻ "WARTA" S.A. designated by the Management Board of TUnŻ "WARTA" S.A.

    5. The entity authorized to resolve disputes out of court is:

    • the Court of Arbitration at the Polish Financial Supervision Authority (www.knf.gov.pl),
    • the Financial Ombudsman (www.rf.gov.pl).
  • Benefit Payment

    Upon occurrence of an insured event, the entitled person should submit an application for benefit payment directly to the Insurer. To that end, he or she may complete an online application available at www.warta.pl or a form made available by the advisor at the Bank’s premises or by the Insurer, or downloaded from www.warta.pl.

    The entitled person must enclose with the application for benefit payment such documents as the Insurer may specify as necessary to determine the validity and amount of benefit.

  • Limitations and exclusions of the Insurer's liability

    In order to learn about the limitations and exclusions of the Insurer's liability, please read the General Terms and Conditions of the given insurance.