Filing of claims

The method of submitting claims in the event of an event covered by insurance directly to the Insurer:

• via the online form available at www.warta.pl,
• by phone, at the number: (+48) 502 308 308 or (+48) 801 308 308,
• by correspondence to the address from the website www.warta.pl.

The date of submitting the application for benefit payment is the date on which the application is received by the Insurer. The rules for submitting the application for the payment of the benefit and the deadlines for the implementation of the application by the Insurer are indicated in the General Terms and Conditions of Insurance and on the website www.warta.pl.

Report an insured event to Nationale-Nederlanden TUnŻ S.A. in any of the following ways:

• via the e-claim portal: www.eroszczenie.nn.pl,
• by correspondence to the following address:
  
  Nationale-Nederlanden TUnŻ S.A.,
  Benefits Team,
  12 Topiel street,
  00-342 Warszawa.

Report an insured event to the Bank in the following way:

• by Citiphone helpline consultant at the telephone number: (+48) 22 692 24 84,
• by correspondence to the Bank's address:
  
  Bank Handlowy w Warszawie S.A.,
  Insurance and Investment Products Service Team,
  16 Pstrowskiego street,
  10-602 Olsztyn.

The documents required to submit a claim are specified in the General Terms and Conditions of Insurance, applicable to your insurance product, available at the branch and on the website www.citibankonline.pl in the Documents tab (Insurance section).

Regarding the risk of a Loss of Work or health accident (broken bones) - (applies to Premium):

Report an insured event to MetLife in any of the following ways:

• by correspondence to the following address:
  Telbridge sp. z o. o. sp. k.,
  5A Fabryczna street,
  00-446 Warszawa
  
• e-mail to the following address: metlife_iloe@telbridge.pl

Report an insured event to the Bank in the following way:

• by a Citiphone helpline consultant at the telephone number:
  (+48) 22 692 24 84,
• by correspondence to the Bank's address:
  Bank Handlowy w Warszawie S.A.,
  Insurance and Investment Products Service Team,
  16 Pstrowskiego street,
  10-602 Olsztyn.

The documents required to submit a claim are specified in the General Terms and Conditions of Insurance, applicable to your insurance product, available at the branch and on the website www.citibankonline.pl in the Documents tab (Insurance section).

Report an insured event to Nationale-Nederlanden TUnŻ S.A. in any of the following ways:

• via the e-claim portal: www.eroszczenie.nn.pl,
• by correspondence to the following address:
  
  Nationale-Nederlanden TUnŻ S.A.,
  Benefits Team,
  12 Topiel street,
  00-342 Warszawa.

Report an insured event to the Bank in the following way:

• Citiphone helpline consultant at the telephone number: (+48) 22 692 24 84,
• by correspondence to the Bank's address:
  
  Bank Handlowy w Warszawie S.A.,
  Insurance and Investment Products Service Team,
  16 Pstrowskiego street,
  10-602 Olsztyn.

The documents required to submit a claim are specified in the General Terms and Conditions of Insurance, applicable to your insurance product, available at the branch and on the website www.citibankonline.pl in the Documents tab (Insurance section).

Report an insured event to Nationale-Nederlanden TUnŻ S.A. in any of the following ways:

• via the e-claim portal: www.eroszczenie.nn.pl,
• by correspondence to the following address:
  Nationale-Nederlanden TUnŻ S.A.,
  Benefits Team,
  12 Topiel street,
  00-342 Warszawa.

Report an insured event to the Bank in the following way:

• by a Citiphone helpline consultant at the telephone number: (+48) 22 692 24 84,
• by correspondence to the Bank's address:
  Bank Handlowy w Warszawie S.A.,
  Insurance and Investment Products Service Team,
  16 Pstrowskiego street,
  10-602 Olsztyn.

Regarding the risk of a Loss of Work or health accident (broken bones) - (applies to CreditSheld Premium):

Report an insured event to MetLife in any of the following ways:

• by correspondence to the following address:
  Telbridge sp. z o. o. sp. k.,
  5A Fabryczna street,
  00-446 Warszawa.
  
• by e-mail to the following address: metlife_iloe@telbridge.pl.

Report an insured event to the Bank in the following way:

• by a Citiphone helpline consultant at the telephone number: (+48) 22 692 24 84,
• by correspondence to the Bank's address:
  Bank Handlowy w Warszawie S.A.,
  Insurance and Investment Products Service Team,
  16 Pstrowskiego street,
  10-602 Olsztyn.

The documents required to submit a claim are specified in the General Terms and Conditions of Insurance, applicable to your insurance product, available at the branch and on the website www.citibankonline.pl in the Documents tab (Insurance section).

Report an insured event to Nationale-Nederlanden TUnŻ S.A. in any of the following ways:

• via the e-claim portal: www.eroszczenie.nn.pl,
• by correspondence to the following address:
  Nationale-Nederlanden TUnŻ S.A.,
  Benefits Team,
  12 Topiel street,
  00-342 Warszawa.

Report an insured event to the Bank in the following way:

• by a Citiphone helpline consultant at the telephone number: (+48) 22 692 24 84,
• by correspondence to the Bank's address:
  Bank Handlowy w Warszawie S.A.,
  Insurance and Investment Products Service Team,
  16 Pstrowskiego street,
  10-602 Olsztyn.

With regard to the risk of Loss of Job or death of the Insured as a result of an Personal Accident, if at the time of death the Insured was not entitled to be covered by the Loss of Job Protection and did not receive the Insurance Benefit for Loss of Work:

• by phone at the CitiPhone helpline consultant, at the following number: (+48) 22 692 24 84 or (+48) 22 362 2484 (call cost according to the operator's current tariff),
• by correspondence to the Bank's address:
  Bank Handlowy w Warszawie S.A.,
  Retail Banking Sector,
  Office for Cooperation with the Client,
  6 Goleszowska street,
  01-249 Warszawa.
  
  or
  
  Telbridge sp. z o. o. sp. k.,
  5A Fabryczna street,
  00-446 Warszawa
  
• in person at Citi Handlowy branches.

The documents required to submit a claim are specified in the General Terms and Conditions of Insurance, applicable to your insurance product, available at the branch and on the website www.citibankonline.pl in the Documents tab (Insurance section).

Report an insured event to Nationale-Nederlanden TUnŻ S.A. in any of the following ways:

• via the e-claim portal: www.eroszczenie.nn.pl,
• by correspondence to the following address:
  Nationale-Nederlanden TUnŻ S.A.,
  Benefits Team,
  12 Topiel street,
  00-342 Warszawa.

Report an insured event to the Bank in the following way:

• by a Citiphone helpline consultant at the telephone number: (+48) 22 692 24 84,
• by correspondence to the Bank's address:
  Bank Handlowy w Warszawie S.A.,
  Insurance and Investment Products Service Team,
  16 Pstrowskiego street,
  10-602 Olsztyn.

The documents required to submit a claim are specified in the General Terms and Conditions of Insurance, applicable to your insurance product, available at the branch and on the website www.citibankonline.pl in the Documents tab (Insurance section).

Report an insurance event to Nationale-Nederlanden TUnŻ S.A. in any of the following ways:

• via the e-claim portal: www.eroszczenie.nn.pl,
• by correspondence to the following address:
  Nationale-Nederlanden TUnŻ S.A.,
  Benefits Team,
  12 Topiel street,
  00-342 Warszawa.

Report an insurance event to the Bank in the following way:

• by a Citiphone helpline consultant at the telephone number: (+48) 22 692 24 84,
• by correspondence to the Bank's address:
  Bank Handlowy w Warszawie S.A.,
  Insurance and Investment Products Service Team,
  16 Pstrowskiego street,
  10-602 Olsztyn.

The documents required to submit a claim are specified in the General Terms and Conditions of Insurance, applicable to your insurance product, available at the branch and on the website www.citibankonline.pl in the Documents tab (Insurance section).

How to make a claim:

• by telephone contacting the Emergency Center, at the telephone number: +48 22 205 50 55.
  The Insured or a person authorized by him should:
  a) provide the Policy number together with the name of the Insured,
  b) describe the situation of the Insured in detail to the person on duty,
  c) determine what help he needs:
  • follow the recommendations of the Emergency Center. Provide information and necessary powers of attorney and enable the Emergency Center to perform the activities necessary to determine the circumstances of the damage, the validity and amount of the claim,
  • authorize the attending physicians in the country and abroad to provide the Emergency Center with all information regarding the Insured and his / her diseases in order to enable the Emergency Center to perform the actions necessary to determine the circumstances of the loss, as well as the validity and amount of the claim. Refusal to grant authorization is tantamount to waiving the claim,
  • cooperate with the Emergency Center to the extent necessary to enable them to obtain medical documentation containing the diagnosis and a description of the course of treatment with test results.

The method of submitting claims in the event of an event covered by insurance directly to the Insurer:

• via the online form available at www.warta.pl,
• by phone, at the number: (+48) 502 308 308 or (+48) 801 308 308,
• by correspondence to the address from the website www.warta.pl.

The date of submitting the application for benefit payment is the date on which the application is received by the Insurer.

The rules for submitting the application for the payment of the benefit and the deadlines for the implementation of the application by the Insurer are indicated in the General Terms and Conditions of Insurance and on the website www.warta.pl.

The method of notifying about the occurrence of an insurance event and submitting claims:

• with a Supervisor at a Citi Handlowy Branch,
• by correspondence to the following address:
  AEGON TU na Życie S.A.,
  Operations Center,
  47 Katowicka street,
  41-500 Chorzów.

The documents required to submit a claim are specified in the General Terms and Conditions of Insurance applicable to your insurance product, available at the branch.

Method of submitting claims in the event of an event:

• on the Warta website - www.warta.pl:
  • go to the warta.pl website in the "loss adjustment" tab,
  • select the claim report from the "personal" policy,
  • fill in the form according to the instructions on the website and send it.
• by phone at the Customer Service Center, at the following telephone number: (+48) 502 308 308 or (+48) 801 308 308 (charged according to the operator's tariff):
  • prepare the necessary documents, e.g. policy number, insurance name and a brief description of the event,
  • call the telephone number: +48 502 308 308 or +48 801 308 308 (charged according to the operator's tariff) and select "Claims handling" and then "Damage report",
  • provide the consultant with the necessary information,
  • send the missing documents indicated by the consultant by post or via the form on the website www.warta.pl.

After registering the claim, you will be contacted by a representative of Warta in order to complete the claim adjustment process.

In case of injury, illness, loss, theft, or damage, as well as other events, the beneficiary should immediately contact AXA Assistance by connecting through:

• CitiPhone, at + 48 22 692 22 00 or 800 30 30 30 (the service is available 24 hours a day, 7 days a week for reporting an incident including, but not limited to medical emergency, need for repatriation, loss, theft or damage etc.).

According to the procedures implemented, the first report of a claim is always made by contacting the bank by phone and redirecting to the insurer due to the authorisation of the customer’s entitlements on the bank’s side, as the insurer does not receive the insured's databases.

In case of an insured event, the insured or the person acting on his/her behalf is obliged to immediately contact the Assistance Center by connecting through:

• CitiPhone, at + 48 22 692 24 84 or + 48 22 362 24 84 to notify the insurer of the occurrence of an insurance event by providing a truthful explanation of the occurrence and consequences of such event and any other insurance contracts for the same risks.

According to the procedures implemented, the first report of a claim is always made by contacting the bank by phone and redirecting to the insurer due to the authorisation of the customer’s entitlements on the bank’s side, as the insurer does not receive the insured's databases.