Please check how we can help you regain control over your debts.

Contact us at +48 22 692 24 40(the connection fee according to the current price list of your phone operator). Our Advisors are available 5 days per week from 8 am do 8pm. After the status of your case has been verified, our Advisor will reply to all your questions. During one phone call you will be able to:

  • set the date of your debt repayment,
  • set the amount to be repaid,
  • set the new installment due date,
  • update your contact details,
  • learn more on available tools that can help you repay your debt.

Loan Restructuring

If you are struggling to keep up with your loan repayments, you can apply for loan restructuring within 14 days from the receipt of the call for payment sent by the bank.

Your loan restructuring application form can be submitted via phone, letter or personally at one of our branches.

Each application is considered individually based on assessment of one’s financial situation. You may be asked to provide relevant documents of your financial situation.

We will let you know of the bank’s decision in writing.

Choose the easiest way to get in touch with us:

Citibank Online

Log on to Citibank Online and select “Contact us” from the “Contact” section.

Write to us

Send an email to

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