Citi Kantor

Your place for currency exchange and trading.

Get competitive exchange rates quickly and conveniently!

Why do you need Citi Kantor?

Benefits and Services


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QUICK AND EASY CURRENCY EXCHANGE ONLINE AND MOBILE

Exchange or trade currencies wherever you are – you only need to log into Citibank® Online or Citi Mobile and go to Citi Kantor.

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ORDER WATCH

Automated buy or sell a currency once it has reached your desired rate.

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ADVANCED eFX Orders

Advanced orders like Stop, Limit, If Done, Occ.

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CITIBANK GLOBAL WALLET

Shop in foreign currencies with no conversion charges. You debit card automatically switches to the currency of your transaction and you can use one card for multiple currencies!

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RATE SMS ALERTS

Get notified immediately through SMS or email alerts when your preferred currency reaches the desired rate, and start trading.

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COMPETITIVE EXCHANGE RATES

Get competitive exchange rates and currency exchange conditions.

article
COMPETITIVE EXCHANGE RATES

Get competitive exchange rates and currency exchange conditions.

article
QUICK AND EASY CURRENCY EXCHANGE ONLINE AND MOBILE

Exchange or trade currencies wherever you are – you only need to log into Citibank® Online or Citi Mobile and go to Citi Kantor.

article
CITIBANK GLOBAL WALLET

Shop in foreign currencies with no conversion charges. You debit card automatically switches to the currency of your transaction and you can use one card for multiple currencies!

article
RATE SMS ALERTS

Get notified immediately through SMS or email alerts when your preferred currency reaches the desired rate, and start trading.

article
COMPETITIVE EXCHANGE RATES

Get competitive exchange rates and currency exchange conditions.

article
QUICK AND EASY CURRENCY EXCHANGE ONLINE AND MOBILE

Exchange or trade currencies wherever you are – you only need to log into Citibank® Online or Citi Mobile and go to Citi Kantor.

article
ORDER WATCH

Automated buy or sell a currency once it has reached your desired rate.

article
ADVANCED eFX Orders

Advanced orders like Stop, Limit, If Done, Occ.

article
COMPETITIVE EXCHANGE RATES

Get competitive exchange rates and currency exchange conditions.

How to get started?

Here you can see how to get started and get the most out of the eFX solutions offered at Citi Handlowy!


First tell us if you are already a Citi Handlowy account holder?

To get the most out of Citi Kantor, you just need a foreign currency account in one of the four available currencies. You will open it with one click and you don’t need any additional card to pay in foreign currencies!

Choose below how you prefer to bank with us

- via Citi Mobile® or Citibank® Online and see how to get the most out of Citi Kantor!

  1. Log in to Citi Mobile and activate Citibank Global Wallet in the left bottom corner of the main screen – thanks to this you won’t have to link your card to a relevant foreign currency account. Upon a transaction, your card will switch automatically to a proper account.
  2. Open a new foreign currency account by adding a new currency account to your Citibank Global Wallet.
  3. Go to Savings and click on Citi Kantor to check your exchange rates and trade!

Access Citi Kantor easily

In Citi Mobile or Citibank Online.

Trade or exchange currencies

at competitive rates.

Buy and sell currency

automatically once it has reached your desired rate.

Access Citi Kantor easily

In Citi Mobile or Citibank Online.

Trade or exchange currencies

at competitive rates.

Buy and sell currency

automatically once it has reached your desired rate.

  1. Log in to Citibank Online and open a new foreign currency account by clicking on the Personal Accounts bar.
  2. Activate Citibank Global in Citi Mobile in the bottom left corner of the main screen - thanks to this you won’t have to link your card to a relevant foreign currency account. Upon a transaction, your card will switch automatically to a proper account.
  3. If you want to use Citi Kantor in Citibank Online, log in and access Citi Kantor below your personal account number. Now you can check your individual rates and trade currencies!

Log in to Citibank Online and click on Citi Kantor below your personal account numer on the main screen to check your foreign currency rates and exchange currencies!



Log in >

If you don’t have an account with us yet, open even in 10 minutes!

Open account >

Do You trade or exchange currencies outside Citi Handlowy?

Tell us what conditions you have and check the possibility to get your individually tailored exchange rates at Citi Kantor!

Call us: +48 22 692 98 66
(Mon through Fri 9:00 to 16:30, fee as per your phone operator’s charges)

Other FX products and solutions at Citi Handlowy

Foreign Currency Accounts Multi-currency card FX Experts Negotiate FX rates with FX dealer
Foreign currency accounts in EUR, USD, GBP and CHF that allow you to shop using one debit card with no conversion charges. 8 new currencies coming soon! Your debit card automatically switches to your eligible foreign currency account upon a transaction and you don’t have to remember to link it manually each time thanks to Citibank Global Wallet! Access to the knowledge and experience of our Currency Experts on the phone and at all Citigold branches. Negotiate FX rates directly with our FX dealer and exchange rates on conditions better than those offered by online exchange rates (available for transactions of a minimum of PLN 100,000 or an equivalent in a foreign currency). Call us: +48 22 692 98 66 (Mon-Fri, 9:00am-4:30pm, fee as per your phone operator’s charges)
Foreign Currency Accounts Foreign currency accounts in EUR, USD, GBP and CHF that allow you to shop using one debit card with no conversion charges. 8 new currencies coming soon!
Multi-currency card Your debit card automatically switches to your eligible foreign currency account upon a transaction and you don’t have to remember to link it manually each time thanks to Citibank Global Wallet!
FX Experts Access to the knowledge and experience of our Currency Experts on the phone and at all Citigold branches.
Negotiate FX rates with FX dealers Negotiate FX rates directly with our FX dealer and exchange rates on conditions better than those offered by online exchange rates (available for transactions of a minimum of PLN 100,000 or an equivalent in a foreign currency). Call us: +48 22 692 98 66 (Mon-Fri, 9:00am-4:30pm, fee as per your phone operator’s charges).

FAQ

Important Information


The Foreign Currency Instruction available in the Citi Kantor shall mean an order to execute an immediate transaction between a base currency and a target currency in a defined amount submitted by the Customer with the rate of conversion accepted by the Customer. The base currency is understood as a currency in which Customer owns the funds on a defined Bank Account or a Bank Sub-Account. The target currency is understood as the currency into which the funds in the base currency are to be converted during the execution of the currency order. In the Citi Kantor the Foreign Currency Instruction may be placed via remote channels. The exchange rates for Foreign Currency Instructions that are shown in the Citi Kantor include a commission which depends on the exchange amount and the date. The exchange rates displayed in Citi Kantor apply to transactions starting from 1 USD or its equivalent in other currencies. When submitting the Foreign Currency Instruction, the Customer specifies: the side of the transaction and the currency pair (currency to be sold and to be bought), the amount of the transaction and the accounts to be settled. Before executing the Foreign Currency Instruction, the Customer has the opportunity to get acquainted with the exchange rate and the time presented for acceptance of the exchange rate proposed by the bank. An executed Foreign Currency Instruction may not be canceled, and the Customer may not withdraw from the transaction. Usage of the Citi Kantor is free of charge, except for the commission included in the exchange rate.

Contingent Foreign Currency Instruction shall mean an instruction submitted by the Customer to perform a transaction of conversion of a base currency into a target currency in the amount indicated by the Customer, at the exchange rate indicated by the Customer. In the Citi Kantor the Contingent Foreign Currency Instruction may be submitted via remote channels for a specified period of time (maximum 2 months). During the time that the order is pending execution the Customer may modify its parameters (type, expiry date or the indicated exchange rate of execution) using the Citi Kantor. If the exchange rate indicated by the Customer is not obtained, the Contingent Foreign Currency Instruction submitted for a specified period of time expires upon the lapse of period for which it has been submitted or in the event of its cancellation by the Customer before execution. The Contingent Foreign Currency Instruction is executed only on business days as soon as the exchange rate requested by the Customer materializes.

Through Citi Kantor, the Customer may submit the following types of the Contingent Foreign Currency Instruction:

  • limit order - the transaction will be executed at the defined rate by the Customer as soon as the exchange rate requested by the Customer materializes. The Limit Order gives you the option to buy or sell the currency at a more favorable rate than the current exchange rate
  • stop order - the transaction will be executed at a rate equal to or higher than the rate indicated by the Customer (buy order) or at a rate equal to or lower than the rate indicated by the Client (for a sell order) as soon as the required exchange rate materializes. This order gives the Customer the option to adjust losses or buy / sell currencies after the exchange rate exceeds the required level.
  • if done (ID) – a combination of two Contingent Foreign Currency Instructions whereby instruction II is considered submitted by the Customer if instruction I has been executed beforehand;
  • one cancels the other (OCO) – a combination of two Contingent Foreign Currency Instructions whereby if one of the instructions is executed, the other is automatically canceled; the first Contingent Currency Instruction to be executed is the one whose exchange rate materializes earlier;
  • if completed, one cancels the other (IOCO) – a combination of three instructions whereby instructions II and III are considered submitted by the Customer after execution of instruction I; if one of the other Contingent Foreign Currency Instructions (II or III) is executed, the third remaining Contingent Foreign Currency Instruction is canceled; and the first instruction to be executed is the one whose exchange rate materializes earlier.

In terms of the usage of the Citi Kantor service, the Customer may use the notification service consisting of sending the Customer SMS messages as part of the SMS Notification service and / or electronic messages (e-mail messages) to the Primary Mobile Number and / or Primary E-mail Address indicated by the Customer, containing information indicated by the Customer during the activation or modification of the settings of the notification service about the occurrence of the assumed exchange rate.


Go to Citi Kantor to check rates!
Go to Citi Kantor to check rates!
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