Changing the method of online transaction authorization for Business Accounts.

From February 14th, the method of authorizing payments by debit card for online purchases for Business Account holders will change. When authenticating online transactions with a card, you will be asked to enter one‑time code from SMS sent to your phone and individual ePIN.

Changing the method of online transaction authorization for Business Accounts.

From February 14th, the method of authorizing payments by debit card for online purchases for Business Account holders will change. When authenticating online transactions with a card, you will be asked to enter one-time code from SMS sent to your phone and individual ePIN.

Mobile authorization
– what is it?

When shopping online, select Card Payment. Enter your card details and tap next.
A screen for authenticating the transaction will be displayed after providing card details.
A text message with a one-time code will be sent to your phone.
On the screen, fill in the required fields – your ePIN and code from the text message.
If the data are correct, you will see confirmation of payment.

You haven’t set ePIN yet? Do it now >

See the instructions below to set your ePIN:

Log in to Citibank Online,
Go to the My Profile tab,
Click “Set/Change ePIN” and set your ePIN there.

Which transactions are affected by the change?

The change of the authorization method applies to all payments for online purchases made with a debit card to the Business Account. Other online transactions - e.g. transfers, will be authorized using the current method - with a one-time SMS code, without the need to log into Citibank® Online.

FAQ

Which transaction can be authenticated by a new solution?
From what phone number will I receive an SMS with a link to the authentication page?
I don't use Citibank Online, how can I get the access?

If you want to have access to electronic banking on your computer, tablet or smartphone, you need to register on the Citibank® Online website and create your profile which will give you access to your finances. Details of the process can be found on the Bank's website in the Ask us and question-> online banking section. Remember! You have to use the number of debit card to your Business Account.
How can I check my phone number?

Feel free to contact CitiPhone Advisors, from 8:00 a.m. to 9:00 p.m. on business days by calling +48 22 692 29 00 (the cost of a call to our helpline depends on the rates and rules for their calculation established by your phone operator).
5. How can I change my phone number?

You may change your data at any time. The simplest way is via Citibank Online or contact with CitiPhone Advisors, from 8:00 a.m. to 9:00 p.m. on business days by calling +48 22 692 29 00 (the cost of a call to our helpline depends on the rates and rules for their calculation established by your phone operator).
Do I need the Internet access on my phone to authorize the transaction?
While I was doing an online purchase, I was asked to use a different method of authorization, why?

We are gradually introducing a new process authorization for all transactions made online, so it may happen that you will be asked to authorize a transaction using a different method. However, we would like to remind you that it will soon be the only method of authorizing such transactions.

Changing the method of online transaction authorization for Business Accounts.

From February 14th, the method of authorizing payments by debit card for online purchases for Business Account holders will change. When authenticating online transactions with a card, you will be asked to enter one‑time code from SMS sent to your phone and individual ePIN.

Changing the method of online transaction authorization for Business Accounts.

From February 14th, the method of authorizing payments by debit card for online purchases for Business Account holders will change. When authenticating online transactions with a card, you will be asked to enter one-time code from SMS sent to your phone and individual ePIN.

Mobile authorization– what is it?

Mobile authorization – what is it?

Which transactions are affected by the change?

Which transactions are affected by the change?

FAQ

Mobile authorization
– what is it?

Mobile authorization
– what is it?