Citi Handlowy

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Privacy protection

The following section explains the rules of processing all information that the User may disclose to us while using the Citi Mobile® application (the Application), in force at Bank Handlowy w Warszawie S.A., operating under the brand of Citi Handlowy (hereinafter “the Bank”). Our goal is to provide maximum protection of data of the users of our Application.

If the User submits information which constitutes their personal data, such as address of residence, email address, telephone and facsimile number or other identifying information, such information shall not be disclosed, in any form whatsoever, to any third parties unless the user grants us prior authorisation to do so or the obligation to disclose these data follows from the applicable provisions of the law. Information concerning the customer’s transactions shall be processed according to security and confidentiality rules applicable at the Bank, which shall ensure, among other things, that the information is protected according to the rules of protecting bank secrecy following from the legal provisions in force.


Cookies are files used for storing information or obtaining access to information already stored on the Application User’s end telecommunications device.

Information for Application users:

What type of cookies do we use?
Cookies used by the Bank do not store any personal data and are used, among other things, for remembering the users’ preferences and for securing the Application. If the User does not agree to installation of cookies, it may prevent access to the Application or its correct functioning.
The Citi Mobile® application uses the following types of cookies:

Protection of personal data of Customers of Bank Handlowy w Warszawie S.A. — confidentiality obligation with respect to Customer-related data

Our objective is to improve confidence in the Bank by providing optimal protection of information entrusted to it. The Customer can choose the manner in which their data are processed. We encourage decisions which will enable us to offer products and services that meet individual expectations and financial needs.

Our priority is security of Customers’ personal data. We protect these data by using, according to the applicable provisions, physical and electronic means of protection as well as high standards specified in the Bank’s procedures. Our employees are trained within the scope of correct Customer data processing. Whenever our services are entrusted to third parties, we require them to observe the same information protection standards as those applicable at the Bank.

Pursuant to Article 32 of the Act of 29 August 1997 on personal data protection, Customers are entitled, among other things:

Exercising these rights is possible via:
  1. CitiPhone - 0 801 32 24 84
  2. Online banking service
  3. The Bank’s branches

You can call to CitiPhone with any problems 801 32 24 84