Credit holidays 2022
Important information

Credit holidays 2022

Starting from July 29, 2022, it will be possible to apply for the so-called “credit holidays” pursuant to Article 73(1) of the Act on the crowdfunding of business ventures and on assistance for borrowers (hereinafter referred to as “credit holidays”).

Credit holidays allow a borrower to defer the repayment of 1 mortgage loan taken out to satisfy own housing needs, granted in the Polish zloty (excluding loans indexed to or denominated in a currency other than the Polish zloty).

The new provisions regarding the option to defer repayment are governed by the Act of 7 July 2022 on the crowdfunding of business ventures and on assistance for borrowers (hereinafter referred to as the Act).

The above rules apply to loan agreements concluded before 1 July 2022, for which the lending period ends after 31 December 2022.

Credit holidays – granting conditions:

Pursuant to the Act, the repayment of loan installments can be deferred starting from August 2022. One can apply for deferral of a total of 8 installments between 1 August 2022 and 31 December 2023:

  1. in the period between 1 August 2022 and 31 December 2022 – up to two installments in each quarter;
  2. in the period between 1 January 2023 and 31 December 2023 – up to one installments in each quarter.

The deferral applies both to the principal and interest part of the loan.

During the mortgage deferral, the Borrower does not have to make payments under the agreement, except for the related insurance charges.

The period of mortgage deferral shall not be deemed as the lending period, which means than any and all deadlines set forth in the agreement shall be postponed by the deferral period.

How to apply for credit holidays:

Installments will be deferred upon application of one of the Borrowers In the application, the Borrower shall indicate which mortgage installment(s) they wish to defer. An installment can be deferred provided that the Client submits a relevant application no later than on the last business day of the month in which the installment to be deferred falls due and payable. If a positive decision regarding installment deferral is issued after the installment has been paid, its amount will be returned to the Borrower's account used to pay the installment.

In a situation where the loan is suspended in whole or in part on conditions other than those introduced by the act, the period of this suspension will be shortened by operation of law on the date of delivery of the application submitted to the lender under the act, and the consequence will be automatic transition to the statutory credit holiday (Art. 75 of the Act).


The application for credit holidays can be submitted:

  • via the electronic banking system Citibank Online, by indicating such a request in a message. How you can do it:

    • Sign in to Citibank Online banking service
    • Click “Contact”
    • Click “Write a new message”
    • Select “Inquiries” -> “Credit cards/Credit products” -> “Credit holidays or repayment problems”
    • In the “Enter the message” window:
      • Indicate the number of the agreement regarding a mortgage product you want to defer,
      • Specify the requested deferral term (max. 8 installments: 2 installments in Q3 2022; 2 installments in Q4 2022, 1 installment in each quarter of 2023),
      • Enter the following declarations:
        1. 1. I declare that the indicated agreement was concluded to satisfy my own housing needs. I am aware of criminal liability for making a false declaration
        2. 2. I declare that I have not applied for mortgage deferral with another bank and that I have not been granted such a deferral by any other bank.
        3. 3. I acknowledge that the Bank reserves the right to verify the truthfulness of the made declarations.
    • Click “Submit”

  • In an email to: odrocz.rate@bankhandlowy.pl:

    • with an attached, completed application published on the Bank’s website in the form of an active .pdf file or .jpg photo with a visible signature, or
    • by applying for credit holidays in an email message, by entering:
      • the number of the agreement regarding the mortgage product you want to defer
      • requested deferral term (max. 8 installments: 2 installments in Q3 2022; 2 installments in Q4 2022, 1 installment in each quarter of 2023),
      • following declarations:
        1. I declare that the indicated agreement was concluded to satisfy my own housing needs. I am aware of criminal liability for making a false declaration
        2. I declare that I have not applied for mortgage deferral with another bank and that I have not been granted such a deferral by any other bank.
        3. I acknowledge that the Bank reserves the right to verify the truthfulness of the made declarations.

  • by mail to the address: Bank Citi Handlowy, Moniuszki 2, 90-111 Łódź with a note ‘credit holidays’,

  • at a branch of Citi Handlowy.


The Bank charges no fees or commissions for accepting and considering applications for deferral of the agreement conditions.

No later than by the 21st calendar day of submitting the application the Borrower will be informed, on a durable medium, of the acceptance of the application for credit holidays, confirming:

  • the period for which the mortgage payment has been deferred,
  • the amount of premiums and fees under the concluded insurance agreements related to the mortgage loan agreements covered by credit holidays,
  • settlement method due to a payment deferral granted earlier under the agreement, which has been shortened pursuant to the provisions of the Act.

Documents